Next-Generation Order Management for Complex Retail Ecosystems Lessons from Global Implementations
Abstract
Traditional order management systems (OMS) are becoming less useful as retail ecosystems become more complicated. This is because they now have to deal with omnichannel operations, worldwide supply chains, and higher customer expectations. This study looked at how some of the biggest international retailers have changed their OMS systems to deal with these problems. We used a qualitative multiple-case study method to gather data from expert interviews, secondary performance measurements, and industry standards. The results showed that using modern, cloud-based OMS solutions led to big increases in order accuracy, fulfillment speed, inventory turnover, and customer happiness. Real-time inventory visibility, scalable infrastructures, AI-driven decision assistance, and strong change management plans were all important for success. The study's conclusion is that a properly designed OMS can help make operations more flexible and customer-focused in complicated retail settings.
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Publication Information
| Journal | International Research Journal of Innovative Engineering |
|---|---|
| Volume | 5 |
| Number | 2 |
| Pages | 7844-7850 |
| Published | 2021-04-06 |
| Issue | Vol. 5 No. 2 (2021): International Research Journal of Innovative Engineering (IRJIE) |
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